Autoship

FAQs

How does Autoship work?

Autoship is an easy way to set up repeat deliveries from Ren's and save on the items you buy regularly. When you set up your first Autoship, you’ll save 5% on select brands for all future Autoship orders.

To start your Autoship, shop for your pet's favourites and select the Autoship option and choose how often you want to receive that item. Then, add a quantity and select Add to Cart. Once you check out, your subscription for that product is active. You can change your schedule at anytime in your Ren's account.

How do I add or remove items from Autoship?

To add items, go to the product page of the item you'd like to add. Click the "Add to Autoship" button. If the item is not available for repeat deliveries, click the "Ship Once With Next Autoship" button. If you have multiple Autoship orders, you'll be asked to select which one you're adding to.

To remove items, log in to your Ren's Account and click on the Subscriptions link. From here, you can  select your Autoship order with the item you want to remove. To remove it, click on Remove and confirm you'd like to remove it from your Autoship order.

How do I choose a frequency?

Every pet is different, and it can take time to know how long a bag of food, litter or other items will last. If you need to adjust your frequency, go to your Ren's account and click the Subscriptions link and adjust as needed. The frequency of your Autoship orders will change after your next order date.

How do I reschedule my Autoship?

Log into your Ren's account and click on the Subscriptions link then select the Autoship you would like to change.