Autoship is the easy way to keep your pet's favourites stocked. Set up recurring deliveries for the food, treats, litter, supplements, and other essentials you buy regularly, and we'll ship them right to your door on your schedule.

Why pet parents love Autoship:

• Get 5% off all future Autoship deliveries
• Choose your delivery frequency
• Skip, pause, or cancel anytime
• Never run out of the essentials your pet loves

With Autoship, you'll enjoy convenience, savings, and peace of mind with every delivery.

Signing up for Autoship is easy. Simply look for the Autoship option on eligible product pages, select your preferred delivery frequency, and add the item to your cart. Complete checkout as usual, and we'll automatically deliver your pet's essentials on the schedule you choose.

Getting started:

• Shop eligible products.
• Select Autoship on the product page.
• Choose how often you'd like your order delivered.
• Add to cart and check out.
• Sit back and enjoy automatic deliveries and ongoing savings.

Special Autoship offers can be found directly on eligible product pages, alongside available delivery frequency options.

Yes! Autoship is completely free to join. There are no membership fees, subscription charges, or commitments. Simply select the Autoship option on eligible products, choose your delivery schedule, and enjoy the convenience of recurring deliveries.

You can also skip, pause, or cancel your Autoship at any time.

Absolutely! You can create multiple Autoship orders based on your pet's needs. Whether you're ordering food, litter, supplements, or treats, you can set up Autoship for as many eligible products as you'd like and choose the delivery schedule that works best for each one.

Yes, you'll need a Ren's Pets account to set up and manage Autoship orders. Your account allows you to view upcoming deliveries, update your schedule, make changes to eligible products, and manage your Autoship preferences all in one place.

Creating an account is quick, free, and makes it easy to keep your pet's essentials on schedule.

With Autoship, you'll save 5% on every recurring delivery of eligible products. Your discount is automatically applied to each Autoship order, helping you save on the pet essentials you buy most often.

The 5% Autoship discount is applied to every eligible recurring Autoship order. If a product is no longer eligible for Autoship savings or is excluded from promotions, the discount may not apply to that item.

The 5% Autoship discount cannot be combined with other offers or promotions on the same item at this time.

Your 5% Autoship savings should automatically apply to every eligible Autoship order. If you don't see the discount, please contact our Customer Care team and we'll be happy to help review your order.

Yes! You'll earn Ren's Rewards points on eligible Autoship orders, just as you would on regular purchases. Simply make sure you're signed in to your account when your Autoship order is processed, and your points will be added automatically.

Ren's Rewards points can only be redeemed on the initial Autoship order at checkout. Points cannot be applied to future recurring Autoship deliveries.

Rewards are redeemed in $5 increments, with $5 being the minimum redemption amount.

Thousands of your pet's everyday essentials are eligible for Autoship, including select food, treats, litter, supplements, grooming products, and other recurring-use items. Look for the Autoship option on the product page to see if an item qualifies.

No. While many brands and products are eligible for Autoship, not all brands participate in the program. To see if an item qualifies, look for the Autoship option on the product page.

No. Only Autoship-eligible products can be included in an Autoship order. If you'd like to purchase additional items that aren't available for Autoship, you can place a separate Ship to Home or Buy Online, Pick Up In Store order.

Products and brands can occasionally be removed from the Autoship program. If this happens to an item you're subscribed to, you'll be notified and can make changes to your Autoship order before it ships. The Autoship option will also no longer appear on the product page once an item is no longer eligible.

You can update your delivery frequency at any time through the Subscription Manager in your account on renspets.com. Simply sign in, go to My Account, select Subscriptions from the menu, and adjust your delivery schedule to best suit your pet's needs.

Yes! You can skip an upcoming Autoship order at any time through the Subscription Manager in your account on renspets.com. Simply sign in, go to My Account, select Subscriptions from the menu, and choose the option to skip your next order.

Yes! You can change products within your Autoship subscription through the Subscription Manager in your account on renspets.com. Simply select the Change Product option under your subscription to use our SKU Swap feature.

This allows you to:

• Switch to a similar product within the same brand
• Change to a product from a different brand
• Update your subscription without cancelling or starting a new one

Your subscription settings, schedule, and savings will remain intact when you make an eligible product swap.

You can update the quantity of items in your Autoship subscription at any time through the Subscription Manager in your account on renspets.com. Simply sign in, go to My Account, select Subscriptions from the menu, and adjust the quantity for the products in your subscription.

Yes! You can pause an Autoship subscription at any time through the Subscription Manager in your account on renspets.com. Simply sign in, go to My Account, select Subscriptions from the menu, and choose the option to pause your subscription until you're ready to resume deliveries.

You'll be charged immediately for your first Autoship order at checkout. For future deliveries, you'll be charged on your scheduled Autoship order date.

Once payment is successfully processed on your subscription date, your order will be submitted and shipped as soon as possible.

Yes! You can update your payment method at any time through the Subscription Manager in your account on renspets.com. Simply sign in, go to My Account, select Subscriptions from the menu, and update the payment method associated with your Autoship subscription under the Billing dropdown.

To help avoid payment issues, we'll notify you before your payment method expires so you have time to update your information in the Subscription Manager.

If a payment is declined, we'll also notify you and ask you to update your payment method before your Autoship order can be processed.

No. A valid credit card is required to set up an Autoship subscription, as it will be used for your future recurring deliveries. Gift cards cannot be used to start or pay for Autoship orders.

You choose the delivery frequency that works best for you when setting up Autoship. Available frequencies vary by product and can range from every few weeks to several months.

You can view and update your delivery schedule at any time by logging into your account and navigating to Subscriptions in the Subscription Manager. Changes made before your next order processes will apply to upcoming deliveries.

🐾 Tip: Select a frequency that matches how quickly your pet goes through the product to help ensure you never run out. Need help selecting a frequency that works for you? Check out our guide!

Yes. You can update the shipping address for your Autoship subscriptions at any time through the Subscription Manager in your account on renspets.com.

To make a change:

1. Log in to your Ren's Pets account.
2. Navigate to My Account > Subscriptions.
3. Select the subscription you'd like to update.
4. Edit your shipping address and save your changes.

To ensure your next Autoship order ships to the correct address, make any updates before your upcoming order is processed.

Once your Autoship order ships, you'll receive an email with the tracking information for your package.

If you don't see the email, be sure to check your junk or spam folder. If you still need assistance, our Customer Care team is happy to help.

If an item in your Autoship subscription is out of stock, we'll send you email notifications to keep you informed.

These emails will let you know that your upcoming Autoship order may be affected, giving you time to review your subscription and make any necessary changes before your next order is processed.

Yes. Changing your Autoship delivery frequency will update the date of your next scheduled order based on the new frequency you've selected.

You can review your next order date anytime in the Subscription Manager. After making changes, be sure to save your updates so your future deliveries reflect your new schedule.

No. Autoship orders are available for delivery only and cannot be picked up in store.

If you'd prefer to pick up an item, you can place a separate Buy Online, Pick Up In Store order through renspets.com.

Yes. You can cancel your Autoship subscription at any time through the Subscription Manager in your Ren's Pets account.

To cancel a subscription:

1. Log in to your Ren's Pets account.
2. Navigate to My Account > Subscriptions.
3. Select the subscription you'd like to cancel.
4. Choose Cancel Subscription and follow the prompts.

Once cancelled, no future Autoship orders will be processed for that subscription.

No. There are no cancellation fees for Autoship subscriptions.

You can cancel your Autoship subscription at any time through the Subscription Manager in your Ren's Pets account, with no penalties or additional charges.

We'll send you a reminder email a few days before your upcoming Autoship order is scheduled to process.

If you'd like to skip, reschedule, or cancel the upcoming order, make your changes in the Subscription Manager before the processing date noted in your reminder email. Once an order has been processed, it can no longer be cancelled.

If you cancel your Autoship subscription, your 5% Autoship savings will no longer apply to future orders for that subscription.

If you decide to reactivate your subscription later, your 5% Autoship savings will be reinstated and applied to future eligible Autoship orders.

From time to time, Ren's Pets offers special Autoship promotions that provide additional savings on your initial Autoship order.

To qualify, simply subscribe to an eligible product during the promotional period and meet any offer requirements outlined on the product page or promotional banner. Eligible savings will be automatically applied at checkout.

🐾 Tip: Keep an eye out for Autoship offers in our emails, flyers, website promotions, and on eligible product pages. Terms and savings may vary by offer.

Yes. Autoship promotional offers cannot be combined with other discounts or promotional offers. Any maximum discount amount will be clearly displayed on the product page and in your cart at the time of sign up.

🐾 Tip: Be sure to review the promotional details before completing your subscription, as offer values, eligibility requirements, and maximum savings may vary by promotion.

No. Autoship discounts and promotional offers are only available on eligible products.

Eligible items will display Autoship savings and any applicable promotional offer details on the product page. If a product is not eligible, Autoship savings will not be available.

🐾 Tip: Look for the Autoship option and savings message on the product page to see if a product qualifies.

Yes. Existing Autoship customers can take advantage of promotional Autoship offers, but only when creating a new eligible Autoship subscription.

Promotional discounts do not apply to existing subscriptions that have already been set up. To receive the offer, a new subscription must be created during the promotional period and meet all applicable offer requirements.

🐾 Tip: Be sure to review the promotion details, as eligibility, savings, and qualifying products may vary by offer.

Yes. You can cancel your Autoship subscription after receiving a first-order promotional discount.

However, if the promotion includes savings that increase over multiple orders, cancelling early may mean you miss out on future promotional discounts or benefits tied to additional deliveries.

🐾 Tip: Review the offer details before cancelling to understand any ongoing savings available through future Autoship orders.

If you make changes to your Autoship subscription before your next order is processed, those updates will be reflected in your upcoming order.

If you're participating in a promotional Autoship offer, actions like skipping, pausing, or rescheduling your order will not impact your eligibility for the promotion. Your promotional savings will continue as long as you meet the offer requirements.

🐾 Tip: Be sure to make any changes before your next processing date to ensure they apply to your upcoming shipment.

If an item is featured in a flyer or other sale promotion, it may no longer be eligible for an Autoship first-order promotional discount. In these cases, you'll receive the sale price only, rather than the sale price combined with the Autoship promotional offer.

Autoship promotional discounts cannot be combined with other offers unless otherwise stated.

🐾 Tip: The price and any applicable savings will be clearly displayed in your cart before you complete your order.

There are a few reasons why an Autoship order may not have processed:

• Your payment method was declined or has expired.
• A product in your subscription was out of stock.
• Changes were made to your subscription after the order had already begun processing.
• There was an issue with your account or shipping information.

We'll send email notifications if action is required, including reminders about upcoming orders, expiring payment methods, or out-of-stock items.

Autoship orders may occasionally be delayed due to factors such as inventory availability, carrier delays, payment issues, or other unforeseen circumstances.

If your order is delayed, we'll send you an email with an update and any important information regarding your shipment.

There are a few reasons why you may be unable to edit your Autoship order:

• Your order is already being processed.
• The order has passed the cutoff date for changes.
• The subscription is paused, cancelled, or otherwise inactive.
• A temporary system issue is preventing updates.

We'll send you a reminder email before your order is scheduled to process, giving you time to make changes. Once an order has entered processing, it can no longer be edited.

Your Autoship frequency may reset if changes are made to your subscription, such as updating products, reactivating a cancelled subscription, or making other adjustments that affect your delivery schedule.

If your frequency changes unexpectedly, check your subscription details in the Subscription Manager to confirm your current delivery schedule. If you believe the change was made in error, please contact our Customer Care team for assistance.

Autoship prices are based on the current selling price of the product at the time your order is processed. If the product price has increased or decreased since your last order, the price of your Autoship order may also change.

In some cases, promotional pricing or flyer offers that were available on a previous order may no longer be active, which can also affect the price you pay.