Service Update

Temporary eGift Card Service Interruption

Our eGift card service is temporarily unavailable. During this time, customers will be unable to purchase new eGift cards or redeem existing eGift cards.

We apologize for the inconvenience and appreciate your patience while we work to restore the service. Thank you for being part of the Ren’s Pets family.

Learn more about eGift Cards

Thinking about purchasing an eGift Card? Here are answers to the most frequently asked questions about delivery, redemption, balances, and other important gift card information.

Your eGift Card will be delivered by email to the recipient you specify during checkout. Delivery is typically within minutes, but in some cases it may take up to one hour depending on email provider processing and security filters.

If you haven't received your eGift Card, please:

  • Check your junk or spam folder.
  • Confirm the recipient email address entered at checkout is correct.
  • Allow up to 60 minutes for delivery.

If you still haven't received it after this time, please contact our Customer Service team for assistance.

No. Gift cards can be redeemed online only and are not valid for in-store purchases.

Yes, multiple gift cards can be applied to a single purchase, subject to checkout limitations.

Absolutely. If your gift card balance does not cover the full purchase amount, you can pay the remaining balance using another accepted payment method. Split payments are supported.

Gift card balance lookup is currently unavailable while activation is being finalized. In the meantime, please contact our Customer Service team and they will be happy to assist you with your balance inquiry.

No. Our gift cards do not expire.

Gift cards are non-refundable and cannot be redeemed for cash except where required by law.

Please treat your gift card like cash. Lost, stolen, or unauthorized use of gift cards may not be replaceable.

No. Gift cards cannot be used to purchase additional gift cards.

Please contact our Customer Service team with your order number and gift card details, and we'll be happy to help.