Disclaimer

Important terms, conditions and policies for Ren's Pets promotions, services and programs.

Ren's Pets reserves the right to update this page and disclaimers without notice and at any time.

Vouchers & Promotions

Voucher/Coupon

Valid online and in-store at all Ren's locations. You must be a Ren's Rewards Member to use this voucher. FREE to join! Excludes DoorDash and Click & Collect orders. Valid on regular priced items only. Cannot be combined with any other coupon/voucher. Cannot be used on sale items. This voucher must be used in its entirety in the first purchase. No amount can carry over. No cash value. Non-refundable. Voucher must be surrendered at time of purchase. One-time use. One voucher per member/account. One voucher per household. Coupons cannot be used to claim refunds on existing purchases. A coupon cannot be applied to online and phone orders already placed, order confirmation and in shipped status. On online orders, to qualify for the free shipping, the order amount must be $49+ (ON, QC & Maritimes) or $69+ (BC, MB, AB & SK) (YK, NT & NU do not qualify for free shipping) after discounts and before taxes (excludes bulk items). Some exceptions apply for bulk products or remote shipping areas. One account per person, must be 18 years of age with valid ID. Ren's reserves the right to request ID, to limit vouchers and to cancel any coupon/voucher at any time without notice. The use of this voucher constitutes acceptance of these terms.

Pet Licensing Program

Valid in store at all Ren's locations. You must be a Ren's Rewards Member to use this voucher. Free to join! Discount only valid on pre-tax total with a minimum purchase of $50. Valid on regular priced items only. Cannot be combined with any other coupon/voucher. This voucher must be used in its entirety in the first purchase. No amount can carry over. No cash value. Non-refundable. Voucher must be surrendered at time of purchase. One voucher & time use per pet licensed to a maximum of 5 per account. Coupons cannot be used to claim refunds on existing purchases. A coupon cannot be applied to online and phone orders already placed, order confirmation and in shipped status. One account per person, must be 18 years of age with valid ID. Ren's reserves the right to request ID, to limit voucher, update and to cancel any coupon/voucher at any time without notice. The use of this voucher constitutes acceptance of these terms.

DocuPet Pet Licensing

Valid in-store at all Ren's locations. You must be a Ren's Rewards Member to use this voucher. FREE to join! Valid on regular priced items only. Cannot be combined with any other coupon/voucher. This voucher must be used in its entirety in the first purchase. No amount can carry over. No cash value. Non-refundable. Voucher must be surrendered at time of purchase. One-time use. One voucher per pet license per transaction. Maximum of 5 redemptions per account. Vouchers cannot be used to claim refunds on existing purchases. Valid on purchases of $50 or more before taxes. A voucher cannot be applied to online and phone orders already placed, order confirmation and in shipped status. On online orders, to qualify for the free shipping, the order amount must be $69 or above, after discounts and before taxes (excludes bulk items). One account per person, must be 18 years of age with valid ID. Ren's reserves the right to request ID, to limit vouchers, update and to cancel any coupon/voucher at any time without notice. Neither Ren's Pets nor DocuPet are responsible for lost or stolen vouchers. The use of this voucher constitutes acceptance of these terms.

Blue Paw Pet Licensing

Valid in store at all Ren's locations. You must be a Ren's Rewards Member to use this discount. Free to join! Discount only valid on pre-tax total with a minimum purchase of $50. Valid on regular priced items only. Cannot be combined with any other coupon/voucher. Must be used in its entirety in the first purchase. Proof of purchase of Blue Paw Pet License receipt must be presented. No amount can carry over. No cash value. Non-refundable. One voucher per pet licensed to a maximum of 5 per account. Cannot be used to claim refunds on existing purchases. Cannot be applied to online and phone orders already placed, order confirmation and in shipped status. On online orders, to qualify for the free shipping, the order amount must be $69 or above, after discounts and before taxes (excludes bulk items). One account per person, must be 18 years of age with valid ID. Ren's reserves the right to request ID, to limit voucher, update and to cancel any coupon/voucher at any time without notice. The use of this voucher constitutes acceptance of these terms.

Company/Manufacturer Vouchers

Bags of food purchased with company/manufacturer vouchers are not valid towards ANY frequent buyer programs.

Influencer Codes

The use of an Influencer Code from official Ren's Pets Influencers offers $10 off a Ren's Rewards Member's purchase of $40 or more during the active date each month.

  • Valid in-store and online at all Ren's locations. You must be a Ren's Rewards Member to use this Influencer code. FREE to join!
  • Valid on regular priced items only.
  • Purchase must total $40 pre-tax to quality for $10 Influencer code discount.
  • This voucher must be used in its entirety in the first purchase. No amount can carry over. No cash value. Non-refundable.
  • To use this code in store, please have a screenshot of Influencer's original post with code to show at check out.
  • Each Rewards Member may only use ONE Influencer code during the active dates. The use of multiple influencer codes is prohibited.
  • One time use. One voucher per member/account. One voucher per household.
  • This code cannot be combined with any other voucher/coupon/code.
  • Voucher cannot be used to claim refunds on existing purchase. A voucher cannot be applied to online and phone orders already placed, order confirmation and in shipped status.
  • Must be present at purchase.
  • Rewards Members may use the code for the online Ship to Home option and is not available on Click and Collect orders.
  • Ren's reserves the right to request proof of Influencer's post, to limit vouchers/coupons/codes and to cancel any vouchers/coupons/codes at any time without notice.
  • The use of this code constitutes acceptance of these terms.

Shopping Policies

Delivery Delays

Deliveries may be delayed due to acts beyond our reasonable control, which may include, but are not limited to province or governmental actions, weather, strikes, power outages, shutdowns and other similar acts.

Online Product Images

Unfortunately from time to time the item you receive may not be an exact representation of the image that is displayed online, despite our best efforts. Give us a call at (866) 736-7738 or email us at info@renspets.com and we'll be happy to assist.

Our Price Match Guarantee

Send us a message at info@renspets.com with either the online ad or in-store flyer for any Canadian competitor that carries the same products then give us a call at 519-780-4312 and we will match that puppy​ at time of purchase! We can also match in-store - just bring in the ad you found and our store staff can assist. We cannot match free shipping. We will also price protect our own sales within 2 weeks of purchase. Must be identical item, with verifiable current pricing. We will match out of province pricing (excluding the taxes). Other exclusions apply.

Online Only Coupon Codes

Valid online (EXCLUDES CLICK AND COLLECT AND DOOR DASH), cannot be used in-store. One Voucher per transaction. Cannot be combined with any other coupon/voucher. This voucher must be used in its entirety in the first purchase. No amount can carry over. No cash value. Non-refundable. Coupons cannot be used to claim refunds on existing purchases. A coupon cannot be applied to online and phone orders already placed. To qualify for the free shipping, the order amount must be $49 or above, after discounts and before taxes (excludes bulk items). Ren's reserves the right to request ID, to limit vouchers and to cancel any coupon/voucher at any time without notice. The use of this voucher constitutes acceptance of these terms.

Contests & Prize Promotions

Social Media Contests

Ren's Pets contests are solely organized and sponsored by Ren's Pets. Ren's Pets contests are in no way sponsored, endorsed, administered by, or associated with Facebook or Instagram. By participating in Ren's Pets contests on Facebook or Instagram, you agree to a complete release of Facebook from any claims. Any questions, comments, or complaints about a Ren's Pets contest will be directed to Ren's Pets. To be eligible for Facebook contests, participants must reside in Canada (excluding Quebec). All contest winner decisions are final. No purchase or payment of any kind is necessary to enter or win. The odds of winning depend on the number of eligible entries.

To enter, participants must comment on the original contest post according to the specifications of the contest post (e.g. share a photo or answer a question). Sharing contest posts or tagging friends on Facebook contests is not required to enter the contest and will not result in additional entries.

Contest winners are chosen by random selection. Contest winners will only be announced on the original contest post on the Ren's Pets page, not on any shared posts or direct messaging. Winners will be notified via comment on the original contest post. Contest winners will be announced on the date specified on the original contest post.

To claim a contest prize, winners are required to send an email to media@renspets.com. Ren's Pets will never ask for credit card information. Winners must be a Ren's Rewards Member in order to claim contest prizes (free to join). Ren's Pets gift card prizes will be added in the form of points to the winner's Ren's Pets account. Physical items (products) will be made available for pick-up at the Ren's Pets store closest to where the winner resides.

Grand Opening Vouchers

Sign up for Ren's Rewards (FREE to join!) online or in-store to receive your $20 to shop. $20 voucher valid upon new store opening dates, in-store at the new location only. Signing up upon store opening date automatically enters you for a chance to win 1 of 3 prize packs. Promotion end date to be announced. No purchase necessary. Winners will be drawn and be contacted via email. Winners must be able to pick up prize in-store. Contest/offers open to Canadian residents only.

Free Food for a Year

Must be a Ren's Rewards member (FREE to join!) to receive Free Food for a Year. The "Free Food for a Year" prize is defined as one product SKU per month for 12 months, with each product valued up to $100. The voucher provided to the winner will be valid only for specific SKUs designated by Ren's Pets and cannot be applied as a dollar value. Excludes raw, frozen, freeze-dried, steam-dried and air-dried pet food products. Voucher cannot be combined with Autoship discounts and is not redeemable through Autoship orders.

The promotion is subject to verification by Ren's Pets and will be declared invalid if it is illegible, forged, falsified, damaged, incomplete, altered or tampered with in any way or does not otherwise conform to or satisfy any condition of these rules.

Ren's Pets reserves the right to withdraw, suspend or amend this promotion in any way, in the event of any cause beyond the reasonable control of Ren's Pets that interferes with the proper conduct of this promotion.

Free Treats for a Year

Must be a Ren's Rewards member (FREE to join!) to receive Free Treats for a Year. The "Free Treats for a Year" prize is defined as 12 vouchers with a $20 value to be used towards 1 Free Treat valued at $20 or under. The vouchers will be valid only for the month indicated. Cannot be combined with any other coupon/voucher. The voucher(s) must be used in its entirety. No amount can carry over. No cash value. Non-refundable. Voucher must be surrendered at time of purchase.

The promotion is subject to verification by Ren's Pets and will be declared invalid if it is illegible, forged, falsified, damaged, incomplete, altered or tampered with in any way or does not otherwise conform to or satisfy any condition of these rules.

Ren's Pets reserves the right to withdraw, suspend or amend this promotion in any way, in the event of any cause beyond the reasonable control of Ren's Pets that interferes with the proper conduct of this promotion.

Free Toys for a Year

Must be a Ren's Rewards member (FREE to join!) to receive Free Toys for a Year. The "Free Toys for a Year" prize is defined as 12 vouchers with a $30 value to be used towards 1 Free Toy valued at $30 or under. The vouchers will be valid only for the month indicated. Cannot be combined with any other coupon/voucher. The voucher(s) must be used in its entirety. No amount can carry over. No cash value. Non-refundable. Voucher must be surrendered at time of purchase.

The promotion is subject to verification by Ren's Pets and will be declared invalid if it is illegible, forged, falsified, damaged, incomplete, altered or tampered with in any way or does not otherwise conform to or satisfy any condition of these rules.

Ren's Pets reserves the right to withdraw, suspend or amend this promotion in any way, in the event of any cause beyond the reasonable control of Ren's Pets that interferes with the proper conduct of this promotion.

Scratch & Win Disclaimers

Golden Bone Scratch & Win Full Rules & Regulations here .

Win a Trip to Banff + a Year of Oven-Baked Tradition Pet Food

Official Contest Rules

NO PURCHASE NECESSARY. SEE SECTION 5 FOR THE NO-PURCHASE ENTRY METHOD.

1. Sponsor and Agreement to the Rules

1.1 Sponsor. The sponsor of the Contest is REN'S FEED AND SUPPLIES LIMITED, having an address at 20 Brock Road, Puslinch, Ontario N0B 2J0 (the "Sponsor"). The co-sponsor of the Contest is Oven-Baked Tradition, a brand of BIO BISCUIT INC., having an address at 5505 Avenue Trudeau, Suite 15 (Local 15), Saint-Hyacinthe, Quebec J2S 1H5 (the "Co-Sponsor"). The Sponsor and Co-Sponsor are collectively referred to as the "Sponsors".

1.2 Agreement to the Rules. By entering the Contest, each entrant agrees to be bound by these Official Rules (the "Rules") and by the decisions of the Sponsors, which are final and binding in all matters relating to the Contest, subject to applicable law.

2. Contest Period

2.1 The Contest begins on October 1, 2026 at 12:01:00 a.m. Eastern Time ("ET") and ends on October 31, 2026 at 11:59:59 p.m. ET (the "Contest Period"). For in-store transactions, entries are available only during the participating store's regular business hours during the Contest Period. The Sponsors' computer systems are the official timekeeping devices for the Contest.

3. Eligibility

3.1 The Contest is open only to legal residents of Ontario, New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland and Labrador who have reached the age of majority in their province of residence at the time of entry. The age of majority is 18 in Ontario and Prince Edward Island, and 19 in New Brunswick, Nova Scotia, and Newfoundland and Labrador.

3.2 Employees, officers, directors, representatives and agents of the Sponsors, their respective parents, affiliates, subsidiaries, advertising and promotion agencies, prize suppliers, travel providers and contest administrators, and persons domiciled with any of them, are not eligible to enter. The Contest is not open to residents of Quebec and is void where prohibited by law.

3.3 A free Ren's Rewards account in good standing is required for automatic purchase, Autoship, membership and points-redemption entries. An entrant is not required to consent to receive promotional electronic messages in order to enter the Contest. Entrants using the no-purchase method in section 5 are not required to become Ren's Rewards members.

4. How to Enter Through Ren's Rewards

4.1 Qualifying Products. Any Oven-Baked Tradition product purchased from a participating Ren's Pets store or through renspets.com during the Contest Period is a "Qualifying Product". Gift cards, taxes, delivery fees and other non-product charges are not Qualifying Products.

4.2 Qualifying Purchase Entry. During the Contest Period, purchase at least one Qualifying Product in a single transaction at a participating Ren's Pets store in an eligible province or online at renspets.com. Identify your Ren's Rewards account at checkout in-store or be logged into your account online. You will receive one (1) entry for each separate qualifying transaction, regardless of the number or value of Qualifying Products purchased in that transaction. There is no limit on the number of Qualifying Purchase Entries an entrant may earn during the Contest Period, provided each entry results from a separate, completed qualifying transaction and otherwise complies with these Rules.

4.3 Autoship Entry. During the Contest Period, complete an Autoship transaction containing at least one Qualifying Product while logged into your Ren's Rewards account. You will receive one (1) entry for each separate qualifying Autoship transaction. There is no limit on the number of Autoship Entries an entrant may earn during the Contest Period, provided each entry results from a separate, completed qualifying transaction. An Autoship transaction will not also receive a separate Qualifying Purchase Entry under section 4.2.

4.4 New-Member Bonus Entry. If you are not already a Ren's Rewards member, join Ren's Rewards during the Contest Period by completing a membership enrollment form through one of the following approved enrollment channels: online at renspets.com or in-store at a participating Ren's Pets location. Once your account is successfully created, you will receive one (1) bonus entry. Limit one (1) New-Member Bonus Entry per person during the Contest Period. Creating a duplicate or additional account does not qualify.

4.5 Points-Redemption Bonus Entry. During the Contest Period, redeem any number of Ren's Rewards points in a transaction at a participating Ren's Pets store in an eligible province or online at renspets.com and identify your Ren's Rewards account at checkout. You will receive one (1) bonus entry for each separate transaction in which points are redeemed, regardless of the number of points redeemed or the value obtained. There is no limit on the number of Points-Redemption Bonus Entries an entrant may earn during the Contest Period, provided each entry results from a separate, completed points-redemption transaction and otherwise complies with these Rules. A qualifying transaction may earn both one (1) Qualifying Purchase Entry under section 4.2 and one (1) Points-Redemption Bonus Entry under this section.

4.6 Timing and Validation. Automatic entries may take up to 5 business days to appear in the Sponsor's records. A transaction must be completed and accepted during the Contest Period. Entries associated with a cancelled, declined, fraudulent, returned or fully refunded transaction, or with a reversed points redemption, may be voided. A partial return will not void the entry if at least one Qualifying Product remains in the transaction.

5. No-Purchase Method of Entry

5.1 To enter without making a purchase, visit www.renspets.com/contact-us during the Contest Period and complete the online form with your full name, email address and telephone number. In the comment section of the form, enter the words "Oven-Baked Banff Contest" and provide a unique response of at least fifty (50) words to the question: "Why would you and your pet love to visit Banff?" Then follow the instructions to submit the form. Each complete and eligible submission constitutes one (1) no-purchase entry. There is no limit on the number of no-purchase entries an entrant may submit during the Contest Period, provided each submission complies with section 5.2.

5.2 A response must be original to the entrant and materially different from every other response submitted by that entrant. Mechanically reproduced, copied, repetitive, automated or incomplete submissions are void. No-purchase entries are subject to the same verification standards and conditions in section 6.

6. Entry Limits and Conditions

6.1 Unlimited Entries. There is no limit on the number of Qualifying Purchase Entries, Autoship Entries, Points-Redemption Bonus Entries or no-purchase entries an entrant may earn or submit during the Contest Period, subject to these Rules. The New-Member Bonus Entry remains limited to one (1) per person during the Contest Period. Each qualifying transaction or no-purchase submission generates only the entry or entries expressly described in sections 4 and 5.

6.2 An entrant may use any or all of the available entry methods. Entries obtained using multiple identities, multiple or fictitious accounts, scripts, bots, macros, automated services or any other fraudulent or abusive means are void. In case of a dispute, an entry is deemed submitted by the authorized account holder of the email address associated with the entry, subject to proof satisfactory to the Sponsor.

6.3 All entries become the property of the Sponsor and will not be acknowledged or returned. Proof of submission, purchase or transmission is not proof of receipt. The Sponsor is not responsible for entries that are late, lost, misdirected, incomplete, incompatible, corrupted or not received due to technical, network, platform, account or human error.

7. Prize

7.1 Prize Description. There is one (1) grand prize available to be won (the "Prize"), consisting of: (a) round-trip economy airfare for the winner and one (1) guest, departing from a major commercial airport selected by the Sponsors in Ontario, New Brunswick, Nova Scotia or Prince Edward Island to Calgary, Alberta, with the return flight also departing from Calgary, up to a maximum airfare budget of CAD $4,000, including any approved airline transportation fee for one (1) small dog or one (1) cat if requested by the winner and accepted by the applicable airline; (b) four (4) consecutive nights' standard double-occupancy accommodation at a pet-friendly hotel or resort in Banff, Golden or Canmore, Alberta, selected through the Sponsors' designated travel agency in consultation with the winner, up to a maximum accommodation budget of CAD $3,500; (c) a prepaid Visa card for the unused balance, if any, of the Travel Component budget described in section 7.2 after the airfare and accommodation are booked; and (d) the Oven-Baked Tradition pet food award described in section 7.3. The maximum total approximate retail value ("ARV") of the Prize is CAD $12,000, consisting of a Travel Component with a maximum ARV of CAD $10,500 and a Pet Food Component with a maximum ARV of CAD $1,500.

7.2 Travel Component. The airfare, accommodation, any approved airline pet transportation fee and prepaid Visa card described in section 7.1 are collectively the "Travel Component" and have a combined maximum ARV of CAD $10,500. The Travel Component consists of: (a) a maximum airfare budget of CAD $4,000; (b) a maximum accommodation budget of CAD $3,500; and (c) a prepaid Visa card in an amount equal to CAD $10,500 less the actual cost of the airfare and accommodation booked through the Sponsors' designated travel agency. Any approved airline pet transportation fee forms part of the airfare cost. If the actual airfare or accommodation cost is below the applicable maximum, the unused amount remains part of the balance issued on the prepaid Visa card. If a preferred itinerary or accommodation exceeds an applicable maximum, the winner must select an available option within the applicable budget or, if permitted by the travel agency and provider, pay the excess directly. Any amount paid by the winner does not increase the value of the Prize. The designated travel agency will book the airfare and accommodation on the winner's behalf and confirm the actual cost of each to the Sponsors before the prepaid Visa card is issued. The travel agency may also present activities, packages, ground transportation and scheduling options based on the winner's preferences. The winner may use the prepaid Visa card for eligible options arranged through the travel agency, to the extent accepted by the travel agency or provider, and for meals and other personal purchases during the trip.

7.3 Pet Food Component. The Prize includes an Oven-Baked Tradition pet food award intended to represent approximately one (1) year's supply for one (1) eligible dog or one (1) eligible cat owned by the winner, up to a maximum ARV of CAD $1,500 (the "Pet Food Component"). The Pet Food Component is provided directly by the Co-Sponsor at its own cost and is included in the maximum total Prize ARV stated in section 7.1. The quantity will be calculated using the pet's species, age, weight, feeding requirements and applicable feeding guidelines. Actual consumption may vary, and the Sponsors do not guarantee that the products awarded will last exactly twelve (12) months.

7.4 Food Fulfilment and Eligibility. The Pet Food Component will be awarded through product shipments, Ren's Pets gift cards redeemable exclusively for Oven-Baked Tradition products, promotional codes or a combination of these methods, as determined by the Sponsors. The Sponsors will determine the product selection, quantities and fulfilment schedule, acting reasonably and subject to availability. The winner may be required to provide information about the pet, including species, breed, age, weight and dietary requirements. If the winner does not own an eligible dog or cat when the Pet Food Component is fulfilled, that component will be forfeited without cash or other substitution. The winner is responsible for confirming that the selected food is appropriate for the pet, including consulting a veterinarian where appropriate.

7.5 Travel Planning and Requirements. The winner and guest must travel together on the same itinerary. Following confirmation of the winner, the Sponsors will introduce the winner to the Sponsors' designated travel agency to begin trip planning. Airfare and accommodation must be booked through that travel agency, and travel must be completed within twelve (12) months after the winner is confirmed, subject to the booking deadline set by the Sponsors or travel agency, blackout dates, advance-notice requirements and availability. The accommodation location may be Banff, Golden or Canmore and will be selected in consultation with the winner and the travel agency, taking into account the winner's preferred activities and available options within the Prize budget. The winner and guest are responsible for valid government-issued identification and all documents required for travel. If the guest is a minor, all authorizations and releases required by the Sponsors and travel providers must be provided. The winner may travel without a pet; in that event, no separate cash or other substitution will be provided for unused pet transportation, although any resulting unused portion of the Travel Component budget will be reflected in the prepaid Visa card calculation under section 7.2.

7.6 Pet Eligibility and Winner Costs. Any accompanying pet must be one (1) small dog or one (1) cat owned by the winner and must comply with all airline, ground-transportation and accommodation policies, including species, breed, size, weight, carrier, behaviour, health and vaccination requirements. The Sponsors do not guarantee that a pet will be permitted in an aircraft cabin or accepted by any provider. Except for components expressly included in the Prize or paid by the winner using the prepaid Visa card, the winner is responsible for veterinary appointments, health certificates, pet carriers, pet fees exceeding the airfare budget, meals, gratuities, travel insurance, personal expenses, optional upgrades, additional baggage, excursions, ground transportation, transportation to and from the selected departure airport, and all other costs not expressly included. An eligible winner residing outside Ontario, New Brunswick, Nova Scotia or Prince Edward Island, including a winner residing in Newfoundland and Labrador, is solely responsible for travelling to and from the departure airport selected by the Sponsors in one of those four provinces.

7.7 Value, Substitution and No Cash Election. The actual value of the Prize may vary depending on the departure location, travel dates, provider rates and the pet's feeding requirements. The prepaid Visa card will be calculated only as described in section 7.2, and the winner is not entitled to any other difference between the stated ARV and the actual value. The Prize is non-transferable and cannot be sold, assigned, exchanged or redeemed for cash, except that the Sponsors may substitute all or part of the Prize with a prize of equal or greater value if a stated component is unavailable for reasons beyond their reasonable control.

7.8 Changes, Cancellations and Travel Disruptions. All travel is subject to availability and to the terms, conditions, change and cancellation policies of the applicable airline, hotel, travel agency and other providers. Airfares, hotel rates and availability may change until a booking is confirmed. If the winner requests a change or cancellation after booking, the winner is responsible for any change fee, cancellation fee, fare or rate increase, and other resulting cost. A component may be forfeited if it cannot be changed or rebooked within the required travel period. If an airline, hotel or other provider changes or cancels a booked service for reasons outside the Sponsors' reasonable control, the travel agency will use reasonable efforts to assist the winner in obtaining and applying any replacement service, refund or travel credit made available by that provider. Any refund or credit attributable to a Sponsor-paid booking remains part of the Prize and must be applied to replacement travel; it will not be paid to the winner in cash. The Sponsors are not required to provide funds above the CAD $10,500 Travel Component budget. The winner is responsible for additional expenses caused by a missed departure, delay, cancellation or interruption, except to the extent a provider makes a refund, credit or other remedy available. Travel insurance is strongly recommended and is the winner's responsibility.

7.9 Prepaid Visa Card. The prepaid Visa card will be issued only after the airfare and accommodation have been booked and their actual costs have been confirmed. The card is subject to the issuer's terms, activation requirements, available balance, expiry date, fees, usage restrictions and merchant acceptance. The winner must use the card to pay for optional activities, packages or other travel arrangements selected through the designated travel agency to the extent the travel agency or provider accepts prepaid Visa cards. Any remaining balance may be used for meals and other purchases wherever the card is accepted. The Sponsors are not responsible if a particular merchant or provider does not accept the card. After the card is delivered, the risk of loss or unauthorized use passes to the winner, subject to any protection or replacement rights offered by the issuer.

8. Draw, Odds and Winner Selection

8.1 Random Draw. On or about November 6, 2026 at 12 PM ET in Guelph, Ontario, the Sponsors or their designated contest administrator will conduct a random draw from all eligible entries received during the Contest Period. One (1) entrant will be selected as the potential winner.

8.2 Odds. The odds of winning depend on the total number of eligible entries received. The Prize is not allocated by province or region.

8.3 Skill-Testing Question. Before being declared the winner, the selected entrant must correctly answer, without assistance and within a limited time, a mathematical skill-testing question administered by telephone, email or another method selected by the Sponsor.

8.4 Notification and Claim. The Sponsors or administrator will attempt to contact the selected entrant using the contact information provided with the entry. The selected entrant must respond within five (5) business days after the first contact attempt and, within the deadline specified by the Sponsors, provide proof of identity, age, residence and eligibility; correctly answer the skill-testing question; and sign and return a declaration of eligibility, liability release and, where lawful, publicity release, together with all Prize-related documents. The guest must sign any travel and liability release required before tickets are issued.

8.5 Disqualification and Alternate Draw. A selected entrant may be disqualified if the entrant cannot be contacted, does not respond or provide documents on time, fails to satisfy these Rules or the confirmed Prize requirements, incorrectly answers the skill-testing question, or declines the Prize. In that event, the Sponsors may select another potential winner by random draw from the remaining eligible entries and repeat the process until a winner is confirmed or the Sponsors reasonably determine that the Prize cannot be awarded.

9. Releases and Publicity

9.1 By accepting the Prize, the winner releases and holds harmless the Sponsors and each of their respective parents, affiliates, subsidiaries, advertising and promotion agencies, prize suppliers, travel providers, administrators, officers, directors, employees, representatives and agents (collectively, the "Released Parties") from claims, losses, damages or liability arising from participation in the Contest or the acceptance, possession, travel, use or misuse of the Prize, except to the extent caused by a Released Party's gross negligence or wilful misconduct or to the extent liability cannot lawfully be excluded.

9.2 Where permitted by law, the winner grants the Sponsors and their promotional partners permission to use the winner's name, city and province of residence, likeness, voice, photograph and statements relating to the Contest for reasonable contest-related publicity without further notice or compensation. Any consent that is legally required to be optional will be requested separately.

10. Privacy

10.1 Personal information collected in connection with the Contest will be used to administer the Contest, verify eligibility, contact selected entrants, deliver the Prize, prevent fraud and comply with legal requirements, in accordance with the Sponsor's privacy policy available at www.renspets.com/privacy. Information may be disclosed to the Co-Sponsor, contest administrator, prize suppliers, travel providers and other service providers only as reasonably necessary for those purposes or as required by law.

10.2 Joining Ren's Rewards is subject to the applicable program terms and privacy notice. Consent to receive marketing communications is not required to enter the Contest, does not increase the chances of winning and must be obtained separately in accordance with applicable law. An entrant may withdraw marketing consent without losing valid Contest entries.

11. General Conditions

11.1 The Sponsors may verify entries and entrant information at any time. Any attempt to tamper with the entry process, obtain entries by fraud, interfere with the Contest, abuse a promotion, or act in a disruptive or unsportsmanlike manner may result in disqualification and any other remedies available by law.

11.2 If the Contest cannot be conducted as intended because of fraud, technical failure, platform failure, cyber incident, unauthorized intervention, printing or production error, natural disaster, public emergency or another cause beyond the Sponsors' reasonable control, the Sponsors may, subject to applicable law, cancel, suspend, modify or terminate the Contest and, if appropriate, award the Prize by random draw from among eligible, non-suspect entries received before the event giving rise to the action. Any modification will not materially reduce the value of a Prize already awarded except where necessary because of circumstances beyond the Sponsors' reasonable control and subject to applicable law.

11.3 In the event of a discrepancy between these Rules and any advertising, point-of-sale, digital, social media or other promotional material, these Rules govern. If the Sponsors discover an error affecting the number of prizes or entries, no more than the stated number of prizes will be awarded.

11.4 The invalidity or unenforceability of any provision of these Rules does not affect the validity or enforceability of any other provision. The Sponsors' failure to enforce a provision is not a waiver. Headings are for convenience only.

11.5 The Contest and these Rules are governed by the federal laws of Canada and the laws of the Province of Ontario, without regard to conflict-of-laws rules, subject to any mandatory laws that apply in an entrant's province of residence. Any dispute must be brought before a court of competent jurisdiction, unless the parties agree otherwise.

12. Contact and Rules

12.1 A copy of these Rules is available at renspets.com during the Contest Period. Questions may be directed to info@renspets.com.

Accessibility

Accessibility for Ontarians with Disabilities Act - Multi Year Accessibility Plan

Statement of Commitment

Ren's Pets ("The Company") is committed to meeting the needs of its associates and customers with disabilities and is working hard to remove and prevent barriers to accessibility.

Ren's Pets is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act ("AODA"). This accessibility plan outlines the steps that Ren's Pets is taking to meet those requirements and to improve opportunities for people with disabilities.

In accordance with the requirements set out in AODA's Integrated Accessibility Standards Regulations (the "IASR"), Ren's Pets will:

  • Establish, review and update this plan;
  • Post this plan on the appropriate corporate websites;
  • Report, as required, on the appropriate corporate websites on the progress of the implementation of this plan;
  • Provide this plan in an accessible format, upon request; and
  • Review and update this plan at least once every five (5) years.

Customer Service Standards

Commitment

Ren's Pets is committed to providing its goods and services in a way that respects the dignity and independence of persons with disabilities. This means that the Company will provide goods and services to people with disabilities with the same high quality and timeliness as others. This commitment will be integrated wherever possible and will ensure that persons with disabilities will benefit from the same services, in the same place and in a similar way as other customers.

Strategies and Actions

Training will be provided in a way that best suits the duties of associates. Associates will receive training on this topic as soon as practical following their hire date and within the initial orientation period as a best practice.

Ren's Pets will ensure that associates who deal with the public on behalf of the Company are provided training in accordance with the requirements of the IASR, including about the requirements of the IASRs and on the Ontario Human Rights Code as they pertain to persons with disabilities.

Training programs will be reviewed as required to determine if new training requirements are needed, and/or to modify current programs to meet standards as set out in the Ontario Human Rights Code or IASR. Ren's Pets will maintain a record of the training provided, including the dates that the training was provided and the number of individuals to whom it was provided.

In addition to training our public-facing associates in retail locations, Accessibility Standards training will be included in the onboarding of all associates who deal with members of the public on behalf of Ren's Pets.

Employment Standards

Commitment

Ren's Pets is committed to fair and accessible employment practices and will continue to notify applicants and associates that, upon request, accommodation will be provided during the recruitment process, and at any stage of the associate's career.

Strategies and Actions

Recruitment

To ensure Ren's Pets compliance to the requirements in the Integrated Accessibility Standards Regulation, as well as the Ontario Human Rights Code as it relates to people with disabilities are met, Ren's Pets will:

  • Continue to review recruitment policies and procedures to ensure that, when requested, accommodation is made available for candidates during the recruitment process.
  • Ensure training is provided to associates responsible for talent acquisition and their leaders informing them of the requirements and processes.
  • Specify on internal and external job postings and recruitment communications that accommodation is available for applicants with disabilities.
  • Inform associates about accommodation policies through postings on our internal website, through communication emails, and in department meetings.
  • Ensure that any applicant who requests accommodation is consulted to ensure that modifications suit their requirements.

Informing Associates of Supports in an Accessible Format

Ren's Pets is committed to educating its associates about policies in support of accommodation for associates, customers, and visitors with disabilities. To achieve this, Ren's Pets will continue to:

  • Include information for accommodating associates with disabilities in new hire orientation programs.
  • Ensure all information that is generally available in the workplace, as well as information that is needed by associates to do their job is available in accessible formats, upon request.
  • Notify associates on how they can request the accessible formats.

Workplace Emergency Response Information

Ren's Pets has taken the following steps to ensure individualized workplace emergency response information is provided to associates who have a disability. To ensure the safety of our associates with disabilities, Ren's Pets will review individualized workplace emergency response information in the event that:

  • The associate moves to a different location in the organization.
  • The associates' accommodation needs and plans are reviewed.
  • The general emergency response policies are updated.

If an associate who receives individualized workplace emergency response information requires assistance, with their consent, Ren's Pets shall provide the workplace emergency response information to the person designated by the leader to provide assistance to the associate. Individualized emergency response plans are made available to associates based on self-identification of disability or a request for emergency response accommodation.

Return to Work Process and Accommodation Plans

To support associates in need of an accommodation upon their return to work, Ren's Pets has updated the Early and Safe Return to Work Policy to include the development of written individualized return to work plans based on the associates' functional abilities. Ren's Pets has also developed a process for developing individual accommodation plans where an associate requires accommodation in the workplace not related to returning to work from a leave.

Performance Management, Career Development, Advancement, and Redeployment

To provide career development and advancement for its associates, Ren's Pets performance management, career development and redeployment processes will take individual accessibility needs into account.

Ren's Pets has policies in place to ensure individual associate accommodation plans and accessibility options are considered when assessing performance, managing career development and advancement, and when redeploying associates with disabilities. Ren's Pets will ensure the training of those responsible for performance management, career development and restructuring processes, on these policies.

Design of Public Spaces Standards

Commitment

Ren's Pets will meet accessibility laws when building or making major changes to public spaces. Ren's Pets will also put procedures in place to prevent service disruptions to the accessible parts of our public spaces.

Strategies and Actions

Service Counters

To ensure that counters used to provide services to customers are accessible, Ren's Pets meets the Accessibility Standards for the Design of Public Spaces when building new retail stores or during major renovations to existing retail stores. Ren's Pets will continue to comply with accessibility standards regulations in the design of public spaces.

Self Service Kiosks

Commitment

Ren's Pets is committed to incorporating accessibility features/considering accessibility for people with disabilities when designing, procuring, or acquiring self-service kiosks.

Strategies and Actions

If Ren's Pets considers self service kiosks in the future, the company will work with their vendor partners to ensure that kiosks or vending machines include accessible options for people with disabilities. In the acquisition of future self-serve kiosks, Ren's Pets will:

  • Communicate the requirements of the IASR to those responsible for designing, procuring, or acquiring self-service kiosks.
  • Develop and implement guidelines and checklists to ensure accessibility features are considered as part of the procurement process, and that the prospective site locations are evaluated for accessibility.
  • Work with our vendor partners to ensure that current self-service points include technical and structural features considering the needs to all our customers and clients to make them accessible to the widest range of users.

Information and Communications Standards

Commitment

Ren's Pets is committed to making our information and communications accessible to people with disabilities.

Strategies and Actions

Feedback

Ren's Pets customer feedback process allows customers to offer feedback in a variety of formats including in writing by mail, orally by phone, or electronically through email.

Ren's Pets has taken the following steps to ensure our processes for receiving and responding to feedback are accessible to people with disabilities, upon request:

  • Reviewed current processes to ensure feedback from associates and customers can be sent and received in accessible formats and make enhancements as necessary.
  • Provided training to ensure public information is being developed in a way that can be formatted and made accessible.
  • Provided training to associates and leaders to ensure they are able to meet requests for communicating in accessible formats.
  • Published information on how customers and associates can request communications in an accessible format.

Emergency Procedure, Plans and Public Safety Information

Emergency procedures, plans and public safety information that are prepared by Ren's Pets and made available to the public, will be made available in an accessible format or with appropriate communication support, as soon as practicable, upon request.

Accessible Formats and Communication Support

Ren's Pets is committed to making Company information and communications accessible to persons with disabilities.

Accessible Websites and Web Content

Ren's Pets will take steps to ensure that its internet websites and web content conform with WCAG 2.0 Level AA standard or higher.

Ren's Pets has implemented procedures to:

  • Validate compliance with WCAG 2.0 Level AA standards or higher for its internet websites and web content.
  • Implement training for its IT staff to ensure that internet websites and web content are designed in a manner that incorporates compliance with WCAG 2.0 Level AA standards or higher.
  • Include WCAG compliance as one of the criteria in selecting technology vendors for internet websites and web content, as applicable, and
  • Expand corporate awareness of requirements for compliance with WCAG standards.

For More Information

To provide feedback about this Multi-Year Accessibility Plan, to request documents in an accessible format, or for more information, please contact a member of the Human Resources team at (519) 780-4312 or email info@renspets.com.

Dog Wash

Thank you for choosing our self-service pet washing station. To ensure a clean, safe, and enjoyable experience for all guests and their pets, please carefully read and acknowledge the following terms:

Vaccination Requirement

1) All dogs must have up-to-date vaccinations to use the Dog Wash. Proof of vaccination is required at the time of booking, and a valid vaccine certificate must be attached to your appointment request. Staff will review and approve appointments based on verification of these records.

Pet Owner Responsibility

2) Customers are solely responsible for their pets at all times while using the Dog Wash. Dogs must never be left unattended for any reason. If you need assistance, please notify a staff member rather than leaving your pet alone.

Use at Your Own Risk

3) Use of the Dog Wash facility is entirely at your own risk. Rens Pets assumes no responsibility for any injuries, losses, or damages that may occur to pets or owners while using the station.

Health & Behaviour Policy

4) For the health and safety of all guests:

  • Dogs that have been sprayed by a skunk, have fleas, open wounds, or are recovering from illness or surgery are not permitted to use the Dog Wash.
  • Dogs displaying aggressive or unmanageable behavior may be refused service at the discretion of staff.

Cleaning & Maintenance

5) To keep the Dog Wash clean and ready for the next guest:

  1. Customers are required to rinse out the tub after use.
  2. All used towels must be placed in the designated bins.
  3. Any misuse or failure to clean up after use may result in additional charges or refusal of future service.
  4. For the safety and comfort of all pets and guests, clippers and trimmers are strictly prohibited in the Dog Wash area at all times. Only the provided bathing and drying equipment may be used. Thank you for helping us maintain a safe, hygienic, and stress-free environment for everyone.

Supervision of Children

6) Children under the age of 16 must be accompanied and supervised by an adult at all times while in the Dog Wash area.

Right to Refuse Service

7) Rens Pets reserves the right to refuse or terminate use of the Dog Wash facility to any customer who fails to comply with these guidelines, or whose pet poses a safety or health concern to others.

By using our Dog Wash station, you agree to these terms and accept full responsibility for your pet and your actions while using the facility.

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Senior's Day Discount

The Senior's Day offer is available online and in-store to qualifying customers only and is open to customers aged 60 and over. Customers must have a valid Ren's Rewards account to receive the Senior's Day discount.

Online Purchases

  • Customers must be logged into their Ren's Rewards account at checkout for the discount to apply.

In Store Purchases

  • Valid government issued photo ID may be required to verify eligibility and must be presented at the time of purchase. Failure to provide valid ID may result in the offer being declined.

The offer is valid on Senior's Day only and may not be combined with other discounts, promotions, or offers unless otherwise stated. The offer has no cash value and is non-transferable. Ren's Pets reserves the right to modify or cancel this promotion at any time without prior notice. Certain exclusions may apply.