Rewards Program

The Fine Print

  • The FREE bag is always equal to the smallest bag size out of the eligible purchases

  • All returned bags will be deducted from your total

  • Trial size bags are not eligible

  • By participating in this program, the customer consents for their contact information and/or proof of qualifying purchases to be shared with the manufacturers of the applicable foods

  • Ren's reserves the right to change, alter, or discontinue a program at any time

  • Ren's reserves the right to exclude specific customers from the program due to special pricing arrangements, or other reasons

  • Bags of food purchased with company/manufacturer vouchers are not valid towards ANY frequent buyer programs

For questions related to eligible bag sizes by brand, please contact our Customer Service Department at 1.866.736.7738 or info@renspets.com.

Read all the legalese on terms and conditions of our Ren's Rewards Program here!


FAQ

How do I get a free birthday treat for my pet?

Log in to your rewards account https://www.renspets.com/users/account and go to "Pets."

Add your pet and include their name, pet type and birthday/adoption day. (Please note only Dogs and Cats qualify for a free birthday treat. Maximum 2 pets will be qualified for a free birthday treat each year)

You will then receive an email for a free cat or dog birthday treat voucher on your pet's birthday/adoption day that you entered. *Make sure you have signed up to receive our promotional emails!*

 How long will my free birthday treat email voucher last?

The Free Birthday Treat email voucher will last 30 days once you open your email.

 How many Free Birthday Treat vouchers can I get?

Only two pets will qualify for a free birthday treat each year (Cat & Dog only).

 What if I have more than two pets?

Right now, we are only able to offer 2 free birthday treats a year for each member.

 What if I have pet birthdays for pets that are NOT cat or dog?

We only offer free birthday treats for cats and dogs at this time. Please message our Customer Service Representatives for any questions or concerns email info@renspets.com or call 519-780-4312.

Is there an alternative for dogs allergic to grain?

We currently only offer the Bosco & Roxy Happy Birthday Bones for dogs as a free birthday treat. Please message our Customer Service Representatives for any questions or concerns.

What if my pet's birthday has already passed this year? Please email info@renspets.com or call our customer service line at 519-780-4312 to speak to our Customer Service Representatives

How do I know how much I have spent this year?

Please email info@renspets.com or call our customer service line at 519-780-4312 and one of our CSRs will help you with that information.

Top of Page