Privacy Policy

At Ren’s, we greatly value your privacy. We live by a few guiding principles when it comes to your personal information.

  1. We only ask for information where there's a need. Providing us with more information beyond what's required helps us improve your shopping experience but it's 100% up to you what information you choose to divulge.
  2. We won't share your personal information with anyone except to comply with the law, further develop our online services or to protect our rights.
  3. We don’t store personal information on our servers unless it’s required for the ongoing operation of one of our services.
Below is our privacy policy which incorporates these goals. If you have questions about any of your personal data please contact our support team at

Website Visitors

Ren's collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Ren's purpose in collecting non-personally identifying information is to better understand how Ren's visitors use its website. From time to time, Ren's may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Ren's also collects potentially personally-identifying information like Internet Protocol (IP) addresses. Ren's does not use such information to identify its visitors, however, and does not disclose such information, other than under the same circumstances that it uses and discloses personally-identifying information, as described below.

Gathering of Personally-Identifying Information

Certain visitors to Ren's websites choose to interact with Ren's in ways that require Ren's to gather personally-identifying information. The amount and type of information that Ren's gathers depends on the nature of the interaction. For example, we may ask visitors to create an account on our site and provide an email address. Those who engage in transactions with Ren's – by purchasing any products, for example – are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Ren's collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Ren's. Ren's does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Ren's Pets saves the personal information it collects as long as it is deemed necessary for conducting business.

Upon a User’s request, Ren's Pets may erase any personal information regarding the Ren's Pets VIP Rewards Program once a User’s membership in the Ren's Pers VIP Rewards Program has been terminated. For this, the User must contact Ren's Pets customer service via email at

Aggregated Statistics

Ren's may collect statistics about the behaviour of visitors to its websites. For instance, Ren's may monitor the most popular products for sale on Ren's may display this information publicly or provide it to others. However, Ren's does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Ren's discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Ren's behalf or to provide services available at Ren's websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Ren's websites, you consent to the transfer of such information to them. Ren's will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Ren's discloses potentially personally-identifying and personally-identifying information only when required to do so by law, or when Ren's believes in good faith that disclosure is reasonably necessary to protect the property or rights of Ren's, third parties or the public at large. If you are a registered user of an Ren's website and have supplied your email address, Ren's may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Ren's and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Ren's takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.


A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Ren's uses cookies to help Ren's identify and track visitors, their usage of Ren's website, and their website access preferences. Ren's visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Ren's websites, with the drawback that certain features of Ren's websites may not function properly without the aid of cookies.


Users are given the opportunity to subscribe to our monthly newsletter, and are given the option to unsubscribe from Ren's monthly newsletters and special offers email communications at any time. They may send an email to to have their email address removed from our database.

Privacy Policy Changes

Although most changes are likely to be minor, Ren's may change its Privacy Policy from time to time, and in Ren's sole discretion. Ren's encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

If you have any questions regarding this privacy policy please email

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