Shipping & Returns

Shipping

Order by 2 PM EST and we ship it out the same day! (excluding weekends and holidays)

Order AmountShipping CostShipping Method
$1 - $68.99Market RatesFedEx, Purolator, Canada Post
$69 & AboveFREEBest Way (FedEx, Purolator, Canada Post)

Most of the products on our site qualify for free shipping. Your order will be sent by our preferred carrier with the standard level of service. 

Bulk or oversized items carry an additional charge from the shipping companies we utilize, and therefore do not qualify for free shipping. Some examples are grooming tables & tubs, large tubs of cat litter, super giant pet beds and so on. Basically, anything that’s unusually large or dense or that requires special handling due to size. Please note that oversized items are subject to change at any time without notice. 

 Not sure if you live in a remote area? Click here for the most up to date list of remote postal codes.

Click & Collect

Let us fetch your items for you!

Now pet owners in the Tri City area can shop online and collect their purchases in our Kitchener location. Don't worry, other locations coming soon! Orders are typically ready within 2 hours. Pay at time of pickup. For full details visit our Click & Collect page.


AutoShip

Subscribe and Save!

Pet parents in the GTA can subscribe to our AutoShip service! With this convenient automatic delivery service, you can simply checkmark the AutoShip field in the product page, select how often you want to get that product delivered, and done, your pet will never run out of their favourite goodies again! 

All new subscribers even get 5% off their first order! Can't beat that. For full details visit our AutoShip page.



Returns & Damages

You may return an item within 30 days of the date of purchase.  Give us a call at (866) 736-7738 or fill out our contact form with your order number handy, and we will issue you a return authorization number (RMA). No returns will be processed without a valid RMA being issued.


Wrong Product or Just Don’t Like it?
No hard feelings! We are happy to refund or exchange products for you. Make sure to contact us for an RMA number, as we cannot process your return without it. Returned items must be in unused, re-sellable condition and in the original packaging. If not, you will be subject to a 20% restocking charge. If there was nothing wrong with the product, you will be responsible for the return shipping. 


Damaged or Defective Product?
We are so sorry to hear that your product arrived in this condition! Ren’s will pay for the return shipping on all damaged or defective products. Make sure to contact us for an RMA number, as we cannot process your return without it. 


The following items are returnable only if damaged or defective:
• Toys & Treats
• Dryer or Clipper repair parts
• Scissors/Shears
• Clippers/Trimmers & Clipper Blades

Ollie box


What address should I send my return to?

All returns should be sent to:
Ren’s Pets
20 Brock Road N.
Puslinch, ON, Canada N0B 2J0
Attn: RMA#

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