Shipping & Returns
*Order by 2 PM EST and we ship it out the same day! (excluding weekends and holidays)
*Doing holiday shopping for your furry friend or fellow pet parent? Place your order no later than Monday, December 16, 2019 and we will make sure it gets shipped out! While we will do all we can to ensure you receive your order by Christmas, unfortunately it is out of our hands once picked-up by the courier.
*During the holiday season, the shipping by 2 PM EST cannot be guaranteed.
|$1 - $68.99||Market Rates||FedEx, Purolator, Canada Post|
|$69 & Above (After discounts and before taxes)||FREE||Best Way (FedEx, Purolator, Canada Post)|
*Due to the high volume of orders that we receive, we cannot guarantee same day shipping during online retail sales. We apologize for the inconvenience.
Click & Collect
Pet parents across Canada can now shop online at www.renspets.com and quickly and easily collect their purchases in-store at any of our locations. Orders are typically ready within two hours and with no extra charge, our Click & Collect service can help keep your pet's tail wagging! Simply choose pick-up in-store, select your location, and only pay when you pick-up your order! For full details, please visit our Click & Collect page.
Subscribe and Save!
Pet parents can subscribe to our AutoShip service! With this convenient automatic delivery service, you can simply checkmark the AutoShip field in the product page, select how often you want to get that product delivered, and done, your pet will never run out of their favourite goodies again!
All new subscribers even get 5% off subscription orders! Can't beat that. For full details visit our AutoShip page.
Returns & Damages
You may return an item within 30 days of the date of purchase. Give us a call at (866) 736-7738 or fill out our contact form with your order number handy, and we will issue you a return authorization number (RMA). No returns will be processed without a valid RMA being issued.
Wrong Product or Just Don’t Like it?
No hard feelings! We are happy to refund or exchange products for you. Make sure to contact us for an RMA number, as we cannot process your return without it. Returned items must be in unused, re-sellable condition and in the original packaging. If not, you will be subject to a 20% restocking charge. If there was nothing wrong with the product, you will be responsible for the return shipping.
Damaged or Defective Product?
We are so sorry to hear that your product arrived in this condition! Ren’s will pay for the return shipping on all damaged or defective products. Make sure to contact us for an RMA number, as we cannot process your return without it.
The following items are returnable only if damaged or defective:
• Toys & Treats
• Dryer or Clipper repair parts
• Clippers/Trimmers & Clipper Blades
What address should I send my return to?
20 Brock Road N.
Puslinch, ON, Canada N0B 2J0