Disclaimer

Ren's Pets reserves the right to update this page and disclaimers without notice and at any time.

Deliveries may be delayed due to acts beyond our reasonable control, which may include, but are not limited to province or governmental actions, weather, strikes, power outages, shutdowns and other similar acts.


VOUCHER/COUPON:
Valid online and in-store at all Ren’s locations. You must be a Ren’s Rewards Member to use this voucher. FREE to join! One Voucher per household. Valid on regular priced items only. Cannot be combined with any other coupon/voucher. Cannot be used on sale items. This voucher must be used in its entirety in the first purchase. No amount can carry over. No cash value. Non-refundable. Voucher must be surrendered at time of purchase. One-time use. One voucher per member/account. Coupons cannot be used to claim refunds on existing purchases. A coupon cannot be applied to online and phone orders already placed, order confirmation and in shipped status. On online orders, to qualify for the free shipping, the order amount must be $69 or above, after discounts and before taxes (excludes bulk items). One account per person, must be 18 years of age with valid ID. Ren’s reserves the right to request ID, to limit vouchers and to cancel any coupon/voucher at any time without notice. The use of this voucher constitutes acceptance of these terms.

DocuPet Voucher
Valid online and in-store at all Ren’s locations. You must be a Ren’s Rewards Member to use this voucher. FREE to join! Valid on regular priced items only. Cannot be combined with any other coupon/voucher. This voucher must be used in its entirety in the first purchase. No amount can carry over. No cash value. Non-refundable. Voucher must be surrendered at time of purchase. One-time use. One voucher per pet license per transaction. Vouchers cannot be used to claim refunds on existing purchases. A voucher cannot be applied to online and phone orders already placed, order confirmation and in shipped status. On online orders, to qualify for the free shipping, the order amount must be $69 or above, after discounts and before taxes (excludes bulk items). One account per person, must be 18 years of age with valid ID. Ren’s reserves the right to request ID, to limit vouchers and to cancel any coupon/voucher at any time without notice. Neither Ren’s Pets nor DocuPet are responsible for lost or stolen vouchers. The use of this voucher constitutes acceptance of these terms.

Company/manufacturer vouchers
Bags of food purchased with company/manufacturer vouchers are not valid towards ANY frequent buyer programs

Online Product Images
Unfortunately from time to time the item you receive may not be an exact representation of the image that is displayed online, despite our best efforts. Give us a call at (866) 736-7738 or email us at info@renspets.com and we’ll be happy to assist. 

Social Media Contests

Ren’s Pets contests are solely organized and sponsored by Ren’s Pets. Ren’s Pets contests are in no way sponsored, endorsed, administered by, or associated with Facebook or Instagram. By participating in Ren’s Pets contests on Facebook or Instagram, you agree to a complete release of Facebook from any claims. Any questions, comments, or complaints about a Ren’s Pets contest will be directed to Ren’s Pets. To be eligible for Facebook contests, participants must reside in Canada (excluding Quebec). All contest winner decisions are final. No purchase or payment of any kind is necessary to enter or win. The odds of winning depend on the number of eligible entries. 

To enter, participants must comment on the original contest post according to the specifications of the contest post (e.g. share a photo or answer a question). Sharing contest posts or tagging friends on Facebook contests is not required to enter the contest and will not result in additional entries. 

Contest winners are chosen by random selection. Contest winners will only be announced on the original contest post on the Ren’s Pets page, not on any shared posts or direct messaging. Winners will be notified via comment on the original contest post. Contest winners will be announced on the date specified on the original contest post. 

To claim a contest prize, winners are required to send an email to media@renspets.com. Ren’s Pets will never ask for credit card information. Winners must be a Ren’s Rewards Member in order to claim contest prizes (free to join). Ren’s Pets gift card prizes will be added in the form of points to the winner’s Ren’s Pets account. Physical items (products) will be made available for pick-up at the Ren’s Pets store closest to where the winner resides.

Grand Opening Vouchers

Sign up for Ren’s Rewards (FREE to join!) online or in-store to receive your $20 to shop. $20 voucher valid upon new store opening dates, in-store at the new location only. Signing up upon store opening date automatically enters you for a chance to win 1 of 3 prize packs. Promotion end date to be announced. No purchase necessary. Winners will be drawn and be contacted via email. Winners must be able to pick up prize in-store. Contest/offers open to Canadian residents only.

*Free Food for a Year excludes Raw, Frozen, Freeze-Dried, Air-Dried food and also excludes any Royal Canin.

Influencer Codes
The use of an Influencer Code from official Ren’s Pets Influencers offers $10 off a Ren’s Rewards Member’s purchase during the active date each month.
• To use this code in store, please have a screenshot of Influencer’s original post with code to show at check out.
• Valid in-store and online at all Ren’s locations. You must be a Ren’s Rewards Member to use this Influencer code. FREE to join!
• Each Rewards Member may only use ONE Influencer code during the active dates. The use of multiple influencer codes is prohibited.
• This code cannot be combined with any other voucher/coupon/code.
• Rewards Members may use the code for the online Ship to Home option and is not available on Click and Collect orders.
• Ren’s reserves the right to request proof of Influencer’s post, to limit vouchers/coupons/codes and to cancel any vouchers/coupons/codes at any time without notice.
• The use of this code constitutes acceptance of these terms.

Our Price Match Guarantee   
Send us a message at info@renspets.com with either the online ad or in-store flyer for any Canadian competitor that carries the same products then give us a call at 519-780-4312 and we will match that puppy​ at time of purchase! We can also match in-store - just bring in the ad you found and our store staff can assist. We cannot match free shipping. We will also price protect our own sales within 2 weeks of purchase. Must be identical item, with verifiable current pricing. We will match out of province pricing (excluding the taxes). Other exclusions apply.