Disclaimer
Ren's Pets reserves the right to update this page and disclaimers without notice and at any time.
Deliveries may be delayed due to acts beyond our reasonable control, which may include, but are not limited to province or governmental actions, weather, strikes, power outages, shutdowns and other similar acts.
Valid online and in-store at all Ren’s locations. You must be a Ren’s Rewards Member to use this voucher. FREE to join! One Voucher per household. Valid on regular priced items only. Cannot be combined with any other coupon/voucher. Cannot be used on sale items. This voucher must be used in its entirety in the first purchase. No amount can carry over. No cash value. Non-refundable. Voucher must be surrendered at time of purchase. One-time use. One voucher per member/account. Coupons cannot be used to claim refunds on existing purchases. A coupon cannot be applied to online and phone orders already placed, order confirmation and in shipped status. On online orders, to qualify for the free shipping, the order amount must be $69 or above, after discounts and before taxes (excludes bulk items). One account per person, must be 18 years of age with valid ID. Ren’s reserves the right to request ID, to limit vouchers and to cancel any coupon/voucher at any time without notice. The use of this voucher constitutes acceptance of these terms.
Ren’s Pets contests are solely organized and sponsored by Ren’s Pets. Ren’s Pets contests are in no way sponsored, endorsed, administered by, or associated with Facebook or Instagram. By participating in Ren’s Pets contests on Facebook or Instagram, you agree to a complete release of Facebook from any claims. Any questions, comments, or complaints about a Ren’s Pets contest will be directed to Ren’s Pets. To be eligible for Facebook contests, participants must reside in Canada (excluding Quebec). All contest winner decisions are final. No purchase or payment of any kind is necessary to enter or win. The odds of winning depend on the number of eligible entries.
To enter, participants must comment on the original contest post according to the specifications of the contest post (e.g. share a photo or answer a question). Sharing contest posts or tagging friends on Facebook contests is not required to enter the contest and will not result in additional entries.
Contest winners are chosen by random selection. Contest winners will only be announced on the original contest post on the Ren’s Pets page, not on any shared posts or direct messaging. Winners will be notified via comment on the original contest post. Contest winners will be announced on the date specified on the original contest post.
To claim a contest
prize, winners are required to send an email to media@renspets.com.
Ren’s Pets will never ask for credit card information. Winners must be a Ren’s Rewards
Member in order to claim contest prizes (free to join). Ren’s Pets gift card
prizes will be added in the form of points to the winner’s Ren’s Pets account.
Physical items (products) will be made available for pick-up at the Ren’s Pets
store closest to where the winner resides.
Sign up for Ren’s Rewards (FREE to join!) online or in-store to receive your $20 to shop. $20 voucher valid upon new store opening dates, in-store at the new location only. Signing up upon store opening date automatically enters you for a chance to win 1 of 3 prize packs. Promotion end date to be announced. No purchase necessary. Winners will be drawn and be contacted via email. Winners must be able to pick up prize in-store. Contest/offers open to Canadian residents only.
*Free Food for a Year excludes Raw, Frozen, Freeze-Dried, Air-Dried food and also excludes any Royal Canin.
• No cash value
• Each Rewards Member may only use ONE Influencer code during the active dates. The use of multiple influencer codes is prohibited.
• This code cannot be combined with any other voucher/coupon/code.
• Rewards Members may use the code for the online Ship to Home option and is not available on Click and Collect orders.
• Ren’s reserves the right to request proof of Influencer’s post, to limit vouchers/coupons/codes and to cancel any vouchers/coupons/codes at any time without notice.
• The use of this code constitutes acceptance of these terms.
Accessibility for Ontarians with Disabilities Act – Multi Year Accessibility Plan
Statement of Commitment
Ren’s Pets (“The Company”) is committed to meeting the needs of its associates and customers with disabilities and is working hard to remove and prevent barriers to accessibility.
Ren’s Pets is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act (“AODA”). This accessibility plan outlines the steps that Ren’s Pets is taking to meet those requirements and to improve opportunities for people with disabilities.
In accordance with the requirements set out in AODA’s Integrated Accessibility Standards Regulations (the “IASR”), Ren’s Pets will:
• Establish, review and update this plan;
• Post this plan on the appropriate corporate websites;
• Report, as required, on the appropriate corporate websites on the progress of the implementation of this plan;
• Provide this plan in an accessible format, upon request; and
• Review and update this plan at least once every five (5) years.
Customer Service Standards
Commitment
Ren’s Pets is committed to providing its goods and services in a way that respects the dignity and independence of persons with disabilities. This means that the Company will provide goods and services to people with disabilities with the same high quality and timeliness as others. This commitment will be integrated wherever possible and will ensure that persons with disabilities will benefit from the same services, in the same place and in a similar way as other customers.
Strategies and Actions
Training will be provided in a way that best suits the duties of associates. Associates will receive training on this topic as soon as practical following their hire date and within the initial orientation period as a best practice.
Ren’s Pets will ensure that associates who deal with the public on behalf of the Company are provided training in accordance with the requirements of the IASR, including about the requirements of the IASRs and on the Ontario Human Rights Code as they pertain to persons with disabilities.
Training programs will be reviewed as required to determine if new training requirements are needed, and/or to modify current programs to meet standards as set out in the Ontario Human Rights Code or IASR. Ren’s Pets will maintain a record of the training provided, including the dates that the training was provided and the number of individuals to whom it was provided.
In addition to training our public-facing associates in retail locations, Accessibility Standards training will be included in the onboarding of all associates who deal with members of the public on behalf of Ren’s Pets.
Employment Standards
Commitment
Ren’s Pets is committed to fair and accessible employment practices and will continue to notify applicants and associates that, upon request, accommodation will be provided during the recruitment process, and at any stage of the associate’s career.
Strategies and Actions
Recruitment
To ensure Ren’s Pets compliance to the requirements in the Integrated Accessibility Standards Regulation, as well as the Ontario Human Rights Code as it relates to people with disabilities are met, Ren’s Pets will:
• Continue to review recruitment policies and procedures to ensure that, when requested, accommodation is made available for candidates during the recruitment process.
• Ensure training is provided to associates responsible for talent acquisition and their leaders informing them of the requirements and processes.
• Specify on internal and external job postings and recruitment communications that accommodation is available for applicants with disabilities.
• Inform associates about accommodation policies through postings on our internal website, through communication emails, and in department meetings.
• Ensure that any applicant who requests accommodation is consulted to ensure that modifications suit their requirements.
Informing associates of supports in an accessible format
Ren’s Pets is committed to educating its associates about policies in support of accommodation for associates, customers, and visitors with disabilities. To achieve this, Ren’s Pets will continue to:
• Include information for accommodating associates with disabilities in new hire orientation programs.
• Ensure all information that is generally available in the workplace, as well as information that is needed by associates to do their job is available in accessible formats, upon request.
• Notify associates on how they can request the accessible formats.
Workplace emergency response information
Ren’s Pets has taken the following steps to ensure individualized workplace emergency response information is provided to associates who have a disability. To ensure the safety of our associates with disabilities, Ren’s Pets will review individualized workplace emergency response information in the event that:
• The associate moves to a different location in the organization.
• The associates’ accommodation needs and plans are reviewed.
• The general emergency response policies are updated.
If an associate who receives individualized workplace emergency response information requires assistance, with their consent, Ren’s Pets shall provide the workplace emergency response information to the person designated by the leader to provide assistance to the associate. Individualized emergency response plans are made available to associates based on self-identification of disability or a request for emergency response accommodation.
Return to work process and accommodation plans
To support associates in need of an accommodation upon their return to work, Ren’s Pets has updated the Early and Safe Return to Work Policy to include the development of written individualized return to work plans based on the associates’ functional abilities. Ren’s Pets has also developed a process for developing individual accommodation plans where an associate requires accommodation in the workplace not related to returning to work from a leave.
Performance management, career development, advancement, and redeployment
To provide career development and advancement for its associates, Ren’s Pets performance management, career development and redeployment processes will take individual accessibility needs into account.
Ren’s Pets has policies in place to ensure individual associate accommodation plans and accessibility options are considered when assessing performance, managing career development and advancement, and when redeploying associates with disabilities. Ren’s Pets will ensure the training of those responsible for performance management, career development and restructuring processes, on these policies.
Design of Public Spaces Standards
Commitment
Ren’s Pets will meet accessibility laws when building or making major changes to public spaces. Ren’s Pets will also put procedures in place to prevent service disruptions to the accessible parts of our public spaces.
Strategies and Actions
Service Counters
To ensure that counters used to provide services to customers are accessible, Ren’s Pets meets the Accessibility Standards for the Design of Public Spaces when building new retail stores or during major renovations to existing retail stores. Ren’s Pets will continue to comply with accessibility standards regulations in the design of public spaces.
Self Service Kiosks
Commitment
Ren’s Pets is committed to incorporating accessibility features/considering accessibility for people with disabilities when designing, procuring, or acquiring self-service kiosks.
Strategies and Actions
If Ren’s Pets considers self service kiosks in the future, the company will work with their vendor partners to ensure that kiosks or vending machines include accessible options for people with disabilities. In the acquisition of future self-serve kiosks, Ren’s Pets will:
• Communicate the requirements of the IASR to those responsible for designing, procuring, or acquiring self-service kiosks.
• Develop and implement guidelines and checklists to ensure accessibility features are considered as part of the procurement process, and that the prospective site locations are evaluated for accessibility.
• Work with our vendor partners to ensure that current self-service points include technical and structural features considering the needs to all our customers and clients to make them accessible to the widest range of users.
Information and Communications Standards
Commitment
Ren’s Pets is committed to making our information and communications accessible to people with disabilities.
Strategies and Actions
Feedback
Ren’s Pets customer feedback process allows customers to offer feedback in a variety of formats including in writing by mail, orally by phone, or electronically through email.
Ren’s Pets has taken the following steps to ensure our processes for receiving and responding to feedback are accessible to people with disabilities, upon request:
• Reviewed current processes to ensure feedback from associates and customers can be sent and received in accessible formats and make enhancements as necessary.
• Provided training to ensure public information is being developed in a way that can be formatted and made accessible.
• Provided training to associates and leaders to ensure they are able to meet requests for communicating in accessible formats.
• Published information on how customers and associates can request communications in an accessible format.
Emergency procedure, plans and public safety information
Emergency procedures, plans and public safety information that are prepared by Ren’s Pets and made available to the public, will be made available in an accessible format or with appropriate communication support, as soon as practicable, upon request.
Accessible formats and communication support
Ren’s Pets is committed to making Company information and communications accessible to persons with disabilities.
Accessible websites and web content
Ren’s Pets will take steps to ensure that its internet websites and web content conform with WCAG 2.0 Level AA standard or higher.
Ren’s Pets has implemented procedures to:
• Validate compliance with WCAG 2.0 Level AA standards or higher for its internet websites and web content.
• Implement training for its IT staff to ensure that internet websites and web content are designed in a manner that incorporates compliance with WCAG 2.0 Level AA standards or higher.
• Include WCAG compliance as one of the criteria in selecting technology vendors for internet websites and web content, as applicable, and
• Expand corporate awareness of requirements for compliance with WCAG standards.
For More Information
To provide feedback about this Multi-Year Accessibility Plan, to request documents in an accessible format, or for more information, please contact a member of the Human Resources team at (519) 780-4312 or email info@renspets.com.