COVID-19 Response
Ren’s Pets has taken several measures to keep employees and customers safe during the pandemic, including regular cleaning/sanitizing, mandatory face coverings, and in store physical distancing.
We thank you for your patience and understanding.
Ren’s Pets
Order online, with free ship to home for orders over $49 at
Ren’s Pets has taken several measures to keep employees and customers safe during the pandemic, including regular cleaning/sanitizing, mandatory face coverings, and in store physical distancing.
We thank you for your patience and understanding.
Ren’s Pets
Order online, with free ship to home for orders over $49 at www.renspets.com
We have been informed that an employee at Ren’s Pets Thornhill (1054 Centre Street, Thornhill) has tested positive for COVID-19. The last shift worked in-store by the employee was Friday, December 10. The employee is self-isolating at home and we wish them well. Telehealth has been contacted, and this notice is being shared out of caution and concern for our customers.
Ren’s Pets has taken several measures to keep employees and customers safe during the pandemic, including regular cleaning/sanitizing, mandatory face coverings, and in store physical distancing.
We thank you for your patience and understanding.
Ren’s Pets
Order online, with free ship to home for orders over $49 at www.renspets.com
January 15, 2021
A reminder to our valued customers. Ren's Pets is open for Click and Collect, by placing your orders online at renspets.com. You can pick up your order curbside at your local store, or have it shipped directly to your home.
As per government regulations, we cannot accept walk up orders or walk up returns at this time. Please place all orders on our website or over the phone, and call the store to process any returns.
December 22, 2020
Due to the Ontario-wide lockdown, Ren’s will be closed to in-store shopping starting December 26, 2020 until January 22, 2021 (subject to change based on government regulations). Customers can use click n collect to place their order online, and pick up curbside at store or have their order shipped directly to home. Ren’s in the Maritimes will continue to be open.
We understand the importance of shopping for your pets during this time, and will continue to take safety precautions to support everyone’s well-being during COVID-19.
December 2, 2020
We have been informed that an employee at Ren’s Pets Waterloo (3 The Boardwalk #400, Waterloo) has tested positive for COVID-19. The last shift worked in-store by the employee was Monday, November 30, 2020. The employee is self-isolating at home and we wish them well.
Telehealth has been contacted, but Public Health has not provided any directions at this time. This notice is being shared out of caution and concern for our customers. The store will undergo deep cleaning and thorough sanitization.
We thank you for your patience and understanding.
November 23, 2020
As an essential retailer, we originally thought we could stay open in the Toronto & Peel Regions, but we’re being asked to close for in-store shopping. This affects our Downsview, Scarborough, & Heartland stores only. Customers can place their orders online, and pick them up curbside at those locations.
We understand the importance of shopping for your pets during this time, and will continue to take safety precautions to support everyone’s well-being during COVID-19. If the situation changes, we will let our customers know.
November 20, 2020
Your health and safety are our top priority.
Ren's Pets continues to implement measures that support the safety and well-being of our employees and customers. You can expect the following at our stores:
We have been informed that an employee at Ren’s Pets Downsview (81 Billy Bishop Way, North York) has tested positive for COVID-19. The last shift worked in-store by the employee was Saturday, October 10, 2020. The employee is self-isolating at home and we wish them well.
Telehealth has been contacted, but Public Health has not provided any directions at this time. This notice is being shared out of caution and concern for our customers. The store will be closed on Saturday, October 17 for deep cleaning and thorough sanitization.
We thank you for your patience and understanding at this time.
October 1, 2020
Ren’s Pets is committed to the health and safety of our customers, team members, and communities. We are taking several safety precautions to support their well-being during COVID-19.
This includes reduced occupancy levels in store, physical distancing, enhanced cleaning & sanitizing, mandatory masks, and offering curbside pick up.
We understand the importance of being able to shop for your pets during this time. We are working closely with our vendors to ensure a steady supply of inventory, and with our shipping partners to ensure on-time online purchase delivery. Unfortunately, some shortages and delays may occur.
We will continue to follow precautions in accordance with municipal by-laws and Public Health, to keep everyone safe.