FAQ

When will my order ship?

Generally, in stock products are shipped within 2 business days of an order being received by our catalogue order department.  If a product, or products, are currently out of stock, a customer service representative may contact you to discuss a substitution.

Which methods of payment do you accept?

We accept VISA, Mastercard and PayPal (Interac Online coming soon!) If ordering by mail, fax, or telephone, payment can also be made by certified cheque or money order.  A personal or business cheque will be held for 15 days prior processing your order. 

Please note that PayPal eCheck payments require 6-8 business days to process. Once we have received the funds from Paypal, we will ship out your order within 48 hours.

I found a product cheaper somewhere else, will you match the price?

Absolutely. Simply provide us with proof of the cheaper price from a Canadian competitor and we’ll beat it by 5%.

Is there a minimum order?

Nope! However, if you want to receive free shipping you have to order over $60 before tax.

What is a bulk item?

Bulk items are oversized and overweight according to the shipping companies we utilize. Some examples are grooming tables & tubs, dog food, gallons of shampoo or conditioner, cat litter and so on. Basically anything that’s unusually large or dense.

I'm a wholesale customer - how can I order from you?

First, you'll need to setup an authorized wholesale account. Either email us or call our customer service department @ (866) 736-7738 (Mon-Fri 8am to 5:30pm EST). We just need to make sure you have a storefront and are eligible to receive wholesale pricing. You can also indicate that you are a pet retailer when you first create your account or in the Account Information section on the Account Management page.

I'm a breeder or a kennel, can I setup an account with Ren's?

Absolutely! First, you'll need to setup an authorized account. Either email us or call our customer service department @ (866) 736-7738 (Mon-Fri 8am to 5:30pm EST). You can also indicate that you are a breeder or kennel when you first create your account or in the Account Information section on the Account Management page.