Frequently Asked Questions

Currently we only ship to addresses within Canada.

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. Additionally, ordering and financial information is sent encrypted to our servers using Secure Sockets Layer (SSL) technology. Secure Sockets Layer (SSL) technology is presently the safest way to send credit card information over the Internet.

We do not store any credit card information on file.

You bet! All pricing you see on our site is in good ol' Canadian dollars.

If you are a Ren's Rewards member, ordering is easy! Make sure you log in and then proceed to checkout. We will remember your addresses and payment options. Want to checkout as a guest? Just fill in your email, shipping and billing address, credit card info, and presto you have placed an order. You do not need to create an account with us to place an order, but why would you want to miss out on all the fun perks of being a rewards member? It’s a no brainer and it’s free!

We now have Click and Collect at all of our locations. Order online and be notified when your order is ready for pickup. Please note that you pay at the time of pickup. For more information on the process, click here.

After the order has left our warehouse, it can take anywhere from 3-7 business days, depending on the courier.

All tracking numbers for your order will be sent to you with your shipment confirmation email.

For your shopping convenience, most of our shipments are sent out with out a signature required. This means the couriers will leave the package right at your door! If your order is of a large dollar value, or bulk size and weight, we may require a signature just to be safe!

As soon as your order is placed it is processed by our warehouse. As long as your order has not been shipped we can cancel the order. If the order is successfully cancelled, it can take up to 5 business days for the cancellation to show on your credit card. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to make changes to existing orders.

Absolutely! Shoot us a message to info@renspets.com with either the online ad or in-store flyer for any Canadian competitor that carries the same products then give us a call at 519-780-4312 and we will match that puppy​ at time of purchase! We can also match in-store - just bring in the ad you found and our store staff can assist. We cannot match free shipping. We will also price protect our own sales within 2 weeks of purchase. Must be identical item, with verifiable current pricing. We will match out of province pricing (excluding the taxes). Other exclusions apply.

Shipping is free for Ontario and Quebec for orders over $49 before taxes, all other provinces enjoy free shipping for orders over $69 before taxes. Some exceptions apply for bulk products or remote shipping areas. If your order is below the free shipping threshold, that’s cool, we'll provide competitive rates for you to choose from!

Nope! Just remember - if you want free shipping, for Ontario and Quebec your order must come to a minimum of $49 before taxes and a minimum of $69 for all other provinces.

Bulk or oversized items carry an additional charge from the shipping companies we utilize. Some examples are grooming tables & tubs, cat litter, super giant pet beds and so on. Basically, anything that’s unusually large or dense or that requires special handling due to size. Keep an eye out for the indicator on the product pages to see items that are ineligible for free shipping.

Free shipping does not apply if you live in remote areas. Also, oversized or bulk items do not qualify for free shipping. For a current list of remote shipping areas click here, or visit our Shipping & Returns page for more info.

Absolutely! Currently Ren's will only ship via Canada Post to P.O. Boxes and rural route addresses.

Don’t want to worry about running out of food or supplements? Sign up for auto-ship! Choose how often you need your products, and we’ll automatically schedule your shipments accordingly. This service is currently offered in the Toronto area only. For full details click here.

Orders that are under $20 will not be kept on backorder. You will not be charged for any products not shipped to you, we promise.

We accept Visa, Mastercard, and PayPal. We are working on expanding our payment method options, so stay tuned!

Absolutely! For gift cards, when at payment screen of checkout, click enter a gift card number, enter your card number and hit apply. For points, click "Use Member Points" and enter the amount of points you want to use. Easy as pie.

Congratulations! Someone thinks you are special. Take the code in-store or input the code when you check out to be able to use the code. Once you make a successful purchase, the user that referred you will receive their points. Remember: as a member, you too can now refer people! Learn more at: https://www.renspets.com/refer-a-friend.

'Unfortunately, Ren's is not responsible for damage due to freezing and/or low temperatures and we are unable to replace or refund these items. So to all of our groomers, make sure you stock up on shampoo before Old Man Winter comes along!'

Of course! At Ren's we believe in partnering, not competing, with pet professionals across Canada. Make sure to let us know your profession in the Details area of your account page. This allows us to send you specific offers and promotions! If you are interested in being a part of our professional referral program, or have questions regarding products or pricing, send us an email to professional@renspets.com.

Oh no! First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, give us a call at (866) 736-7738 or email us at info@renspets.com.

We are super sorry this happened, but as carefully as we pack, sometimes it does. Give us a call at 519-780-4312 or email us at info@renspets.com and we will sort this all out for you in a jiffy. If you have time to take a picture of the damage and can send that along, that would be lovely!

Ren's accepts returns within 30 days of purchase. Return shipping is reimbursed for damaged or defective goods only. Items no longer in original condition may be subject to a 20% restocking fee. Some exceptions apply. Read our full return policy here.

Can’t find what you are looking for? Shoot us a note and let us know. We will have our fabulous purchasers and office dog testers take a look.

At Ren's we are focused on offering the best selection of the best products at the best prices. We like to partner, not compete, with local groomers, breeders, trainers and humane societies to both support local small business, and to ensure your pet receives the best possible care. We do foster cats from local humane societies for adoption, but will never sell live animals in our stores.

Of course! At Ren's we believe in partnering, not competing, with pet grooming professionals across Canada. Make sure to let us know your profession in the Details area of your account page. This allows us to send you specific offers and promotions! If you are interested in being a part of our referral program, or have questions regarding products or pricing, send us an email to info@renspets.com