We've shaken things up a bit and changed our website. Don't worry, your account is still on file, we simply need you to reset your password for security reasons. Please use our password recovery tool to have a new password sent to you.
Currently we only ship to addresses within Canada.
You must first create an account. Follow the instructions to set up and confirm your account information. Once logged in, shop till your index finger can't click anymore!
Generally, in stock products are shipped within 2 business days of an order being received. If you place an order with us on a Friday, for example, we may not ship your order until the the following Tuesday.
If a product/s are currently out of stock, a customer service representative may contact you to discuss a substitution.
Yes, all invoices are taped to the outside of your box - shipments with multiple boxes will only have one invoice. You can get an additional copy by logging into your account online and going to the My Orders section, selecting the appropriate order and clicking 'Print'.
Absolutely! Simply provide us with proof of the cheaper price from a Canadian competitor and we will match it.
Nope! Just remember - if you want FREE shipping, your order must come to minimum $70 before taxes (as of Sept 1st 2016). Please note that Wholesale Accounts do not qualify for FREE shipping.
Bulk items are overweight according to the shipping companies we utilize. Some examples are grooming tables & tubs, dog food, gallons of shampoo or conditioner, cat litter and so on. Basically anything that’s unusually large or dense.
Oversized items are products that are large in size. These items require an extra shipping charge to ensure proper shipment. They are not necessarily heavy items. Examples of this would be pet beds and pet coats.
No, unfortunately bulk items require a surcharge for their weight.
FREE shipping does not apply if you live in remote areas or are using a Wholesale Account. Also, oversized items do not qualify for FREE shipping, thus this can affect the sum of your total and eligibilty for the service.
You will not be charged for your backorders until that particular item leaves our facilities.
Orders that are under $20 will not be kept on back-order.
We accept VISA, Mastercard and PayPal. If ordering by mail, fax, or telephone, payment can also be made by certified cheque or money order. A personal or business cheque will be held for 15 days prior processing your order. Please note that PayPal eCheck payments require 6-8 business days to process. Once we have received the funds from Paypal, we will ship out your order within 48 hours.
Unfortuantely, Ren's is not responsible for damage due to freezing and/or low temperatures and we are unable to replace or refund these items.
There may be specific holidays that require a longer delivery time due to high demand (such as Christmas), as well as weather that may effect our drivers. Please be aware that it may take a few more business days during these times. If you place an order on the weekend, please understand that we are out of the office on weekends and will ship your order the following business day.
Wholesale pricing is no longer available.
Absolutely! First, you'll need to setup an authorized account. Either email us or call our customer service department @ (866) 736-7738 (Mon-Fri 8am to 5:30pm EST). You can also indicate that you are a breeder or kennel when you first create your account or in the Account Information section on the Account Management page.
First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please call Ren's Customer Service at (866) 736-7738 or email us at firstname.lastname@example.org if you're unable to locate an item.
Ren's will only ship via Canada Post to PO Boxes and rural route addresses.