All prices are in CAD currency
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Home
/ Shipping & Return Policies
Shipping:
Shipping and handling charges are calculated based on the shipping
weight and destination of each order. The web site shipping quotes
are ESTIMATES only and can only be validated once your order has been picked packed and weighed. All items will ship via Canada Post or by Express Courier (such as Purolator, FedEx, or Fastway) at your request, except where prohibited by weight or size. In this case common freight forwarders will be used and separate freight charges may be applicable. Rural Route address and P.O. Boxes with no street numbers will only ship by Canada Post. Orders shipped via Expedited Parcel using Canada Post are not considered lost until it has been 10 business days from time of shipment. Shipping Insurance is automatically included for all orders up to a maximum $100 value.
Optional shipping insurance is available at checkout time and will be calculated for you based on the order value. You may decline this coverage - however, Ren's Pets Depot CANNOT assume liability for any lost or damaged shipments exceeding the $100 value unless the optional insurance is in effect. Shipping charge rebates are as
follows: Order's over $700 - we will pay 50% of the shipping costs (except on Bulk Items*) and orders over $1300 - we will pay the full shipping cost (except on Bulk Items*)
*Bulk Items: Including large quantities requiring a skid, all orders
will be reviewed on an individual basis. Call your Rens Customer
Service Representative for details 1-866-736-7738.)
SHIPPING NOTES:
Bulk items are oversized or overweight for shipping by normal methods so they will incur additional charges for shipping. This is a cost determined by the shipping companies for oversized/ overweight parcels. We strive to get the best pricing we can to ship out each customers order.
Our customer support representatives are ready to answer all of your
questions and help you through the order process to make sure your
purchase goes as smoothly as possible. Please feel free to contact us should you have any questions.
Did your order arrive damaged?
If the package appears to be damaged at the time of delivery you have the right to refuse it. Contact a Ren's Pets Depot customer service to discuss the problem and arrange for replacement products.
Please return all damaged shipping cartons for inspection by the courier or common freight carrier. Shipping Insurance is automatically included for all orders up to a maximum $100 value.
Optional shipping insurance is available at checkout time and will be calculated for you based on the order value. You may decline this coverage - however, Ren's Pets Depot CANNOT assume liability for any lost or damaged shipments exceeding the $100 value unless the optional insurance is in effect.
Returning Merchandise:
You may return an Item within 30 DAYS of the date of purchase.
Returned Items MUST be in unused, re-sellable condition and in the
original packaging. To return any product you must first call or
email our customer service reps to discuss the problem and to obtain
a return authorization number (RMA). Please remember to include this
RMA number inside your parcel and then send it back. All returns are
to be sent prepaid by the customer we CANNOT accept COD returns. All
original packaging must be intact and returned with the items. Items
without the original packaging or no longer in original condition
will be subject to a 20% restocking charge. Customer's may return
items for warranty work, exchange or refund as appropriate (EXCEPT
for associated freight/shipping charges) within 30 days of purchase.
PLEASE NOTE: The following Items are NON-RETURNABLE:
• Toys and Treats
• Dryer or Clipper repair parts
• Scissors/Shears
• Clippers/Trimmers & Clipper Blades
• Books and Videos (unless defective in which case we will replace
the returned item with the same title). Products should be inspected and tested immediately upon receiving the order for us to help you if the product should show up defective or faulty. This ensures that the product is returned within the 30 day period.
Warranty Information:
Most of our products have a 1-year manufacturer's warranty (unless
otherwise specified in the catalogue for a particular item). Any
warranty Issue should be dealt with with the manufacturer of the
product. Please ensure you read all instructions and warranty
procedures that come with your purchase. If the manufacture requests
that you deal with us, please call and we will be happy to assist
you. For clipper warranty work including: Andis, Oster and Forfex -
please send the product DIRECTLY to: J. Tarnow Co. 1258 Caledonia Rd. North York, ON M6A 2X5 or call them at (416) 789-4333.
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